Services rendered through Printease have a 15 day money back guarantee. If Printease has not resolved any issue and the customer is not satisfied with service, the customer may ask for a refund of the paid amount within the first 15 days from the subscription date, and it is at the sole discretion of Printease if the refund shall be authorized.
Not a single service is provided
An amount equal to the per instance charges multiplied by the number of issues resolved for the service offered to the customer during the first 15 days will be deducted from the subscription amount. No Money will be refunded for single time/one time support services.
There would not be any refund for the subscription after 15 days of the subscription date. However, a customer can transfer the subscription to another service, one time, during the contracted period. (No transfer is allowed for single time support services).
Customer can only downgrade to a 1-year plan and receive a refund for the remaining subscribed amount. A one-time downgrade termination fee will apply.
The maximum refund is limited to the subscribed amount only, and if your services has been provided by anyone other than Printease, then Printease is not responsible for any damages or compensation thereof.
If the customer is not satisfied with the service then he/she can submit a ticket through any of the methods below:
For Online Refund Request Click Here
E-mail at support@connectprintsetup.com and clearly state the reason for the cancellation.
Requests will receive a scheduled call back within 4-8 hours to review and/or process refunds/cancellation requests.
Printease will review logs to ensure accuracy:
* In no case, the amount of refund/claim shall exceed the amount subscribed or paid by the customer to Printease .