Please note: The privacy policy may be provided in several languages to ease your understanding of its terms depending on your country of residence. However, the legally binding version is the English version. The titles and headlines are only for convenience purposes and are not legally binding.
This Privacy Policy (the “Policy”) describes the data collection and processing practices of PrintEase and its subsidiaries and Affiliated Companies (“PrintEase”, “we”, “us” or “our”). The Policy explains what data we collect, why we collect it, and how we use it when you access our websites that link to this Policy (each, a “Website” and jointly the “Websites”), download or use one or more of our software products (“Product(s)”) and use or access any related services (together with the Websites and Products, the “Services”).
We recognize the importance of delivering safe products and protecting the privacy rights of our customers. Therefore, we designed this Policy in clear language and modular structure.
This Policy forms part of your agreement with us and shall be read and consented to together with the terms of service and/or license agreement of the relevant Service.
Please read the Policy carefully to be sure you understand it and agree with its terms before you use any of the Services. If you do not agree with the terms in this Policy and the choices we provide do not mitigate your concerns, please do not access or use the Services. For any questions or matter related to this Policy, or your privacy rights, please contact our data protection officer at: Support@connectprinterssetup.com.
This Policy is designed with the EU General Data Protection Regulation (GDPR) and the ePrivacy directive in mind (jointly, the “Applicable Laws”). If you reside in any jurisdiction other than the EU, the EEA or the UK, and if you would like to learn more about our region-specific processing of Personal Information, you can directly navigate to the supplemental applicable jurisdiction notices below.
PrintEase is the data controller of the Personal Information processed in connection with the Services. Postal address: 201 CENTURY VILLAGE BLVD STE 200 MONROE, LA 71203. We can be contacted at: Support@connectprinterssetup.com.
To contact our Data Protection Officer, email: Support@connectprinterssetup.com.
This Policy applies to the following types of Data Subjects:
Unless otherwise mentioned in this Policy, we refer to any type of Data Subject as “you”.
We may amend, add, or delete provisions of this Policy to accommodate changes in our Services, Products, and data processing policies and to conform to new legislation. Updates will be posted here and indicated by the updated date.
In case of a substantial change, we will provide a more prominent notice, such as a website banner or email (if available). Continued use of our Services constitutes your acceptance of the updated Policy.
You are not legally obligated to provide us with Personal Information, and you acknowledge it is provided freely. Without it, we may not be able to provide the Services.
Refer to the rights section in this Policy to better understand your options.
We process two types of information:
We collect this data through:
Example: forms, account creation, or when contacting us.
Includes name, email, and phone number submitted through forms or when reaching support.
If you subscribe, we collect your email. You can unsubscribe anytime using the link in our emails or contacting our DPO.
Purpose: Send updates, tips, and promotional content (with consent).
Retention: We retain your info unless you request deletion, it’s collected unlawfully, or required by law.
Some of the Services require registration and signing up to a user account, for example, when you use any of our trial software licenses or when you choose to purchase a Product license. If you choose to do so, you will be asked to submit some information such as your email address, full name, and other Personal Information as the submission form indicates.
Your email address will be used as your username together with a password of your choice for authentication and authorization purposes. This information will be used to uniquely connect your account and purchases with you, your device, and your usage, and for account authentication and security purposes. Upon your consent, your email address will also be used to send you information, updates, and newsletters about our Services.
Retention: We retain account information for as long as you are a User of the Product, and so long as the Account Information is required to provide you with the Services or process your payments, billing, complete a transaction, or as otherwise required by any applicable law. If billing is involved, we may retain such data for up to seven (7) years from the billing event, as required by applicable tax laws.
If you wish to purchase a product license from us, you will be asked to provide your contact information, such as your full name, email address, billing information, shipping information (if relevant), and any other purchase-related information.
Purpose: We use this information to process your order, to deliver the Product you ordered, and to manage your subscription and payments. We also use this information based on your consent and sometimes for our legitimate interest.
Retention: We retain this information for as long as your license key is valid, or for as long as may be required by applicable law, or until you withdraw your consent.
When you choose to contact us, we will process your inquiry details and content, including your contact details, in order to address such inquiries.
Purpose: We use this information, based on your consent and our legitimate interest, for the purpose for which it was provided.
Retention: We retain such information for as long as needed to provide you with the inquiry requested or as required under applicable law.
If you are a business partner, or potential business partner, we may store certain contact information and job title information about you in our CRM systems.
Purpose: We retain and process this information for CRM purposes and business needs, based on your consent and our legitimate interest.
Retention: We retain this information for as long as it is relevant for our business purposes.
Certain Products (such as inPixio) allow you to upload documents, files, or media (“your Content”).
Purpose and Retention: Such type of data will be processed only to the extent necessary and for the time scope required to provide you with the Services.
When you choose to install the Product on your mobile device or browser, we will ask for your approval (consent) of the permissions required for the Product to function properly.
If you choose to apply for a job in one of our companies, you will be asked to submit a form and upload your CV file. In such case, your application information will be processed by ADP, LLC, our third-party service provider, which provides recruiting services on our behalf. For additional information, please see ADP’s privacy policy.
Retention: We retain this information for as long as your application for a position is under review and/or for as long as required by applicable local legislation.
This category refers to means we use to improve our Customers’ and Visitors’ experience and our process performance for our Services.
When you access one of the Websites, download, install, or otherwise use a Product or otherwise use the Services, certain information about your actions in connection with the Services, your device, and website visitors may be processed in order to provide the Services, maintain them, understand Users’ usage, improving them with further versions and features, supporting them and protecting them. This category includes one or more of the following:
When you access our websites or use the Products or Services, we may process one or more of the following online identifiers: the IP address that your internet provider assigned to your device and access to the web, cookies information as specified in our Cookie Policy. Like any other digital service, such information is available via your local storage and processed through cookies, pixel tags, and log files.
We use this information to learn about the usage of the Websites, and the features we offer, and to extract analytics and statistics over time. In certain cases, and when a Visitor becomes a User, we may generate a dedicated random User ID to help us avoid providing redundant Services and offers.
This processing of local storage data and online identifiers is subject to your consent which is obtained through the cookie consent notification displayed on our websites, in which you can accept, decline, or set your preferences (with the exception of strictly necessary cookies). We provide full disclosure in our cookie policy and information about the type of cookies used, and how and why we use them. Please note that necessary cookies will be used as part of our legitimate interest and for purposes of Websites’ functionality.
The retention periods of each of the information mentioned in this section are different. You may visit the Cookie Policy available per website to learn about each cookie’s or web technology’s retention and expiry term. Otherwise, we retain online information for as long as necessary to achieve the purpose for which it is processed, to begin with, or, until we make it Non-Personal Information, in which case, we reserve the right to retain the information without any time limitation, based on our discretion and commercial necessities.
We may collect certain information about the device from which you access the Websites, use Products, and Services, such as user-agent (that includes the browser type and version, IP address, operating system type, and version), device type (mobile/desktop), type and version of your operating system, your MAC address, the language you use on your device, and, when you choose to purchase a license to more than one device, we associate your license key and user ID with your email address and device information.
Based on your consent, and in certain cases, our legitimate interest, we may process device information for one or more of the following purposes:
We retain device information for as long as necessary to provide the Product’s functionality, to maintain a record of your license key and usage of the product, and to associate license terms and renewals.
We also process certain online activity information from Visitors, for example, if you click an advertisement of our Product, we will get the source URL in which you click the advertisement, or, by using third-party services (such as retargeting), we may offer to you one or more of our Products when you visit other websites. Under this category, we may also capture your clicks on buttons in log files across our Websites or online Services, if provided, as described under the category of ‘Online Identifiers’.
We use this information for the following purposes: (i) Based on your consent for advertising, marketing, and retargeting of our Products and Services. (ii) Based on our legitimate interest – to make the Website, Products, and Services responsive and functional, to measure and calculate our payments to advertisers and to monitor and prevent ad fraud concerning our Products and Services.
When you install one or more of our Products, our server may receive information about your system such as the type of operating system, its version and language, the timestamp of installation, and the IP address that your internet service provider assigns to your device. This helps us verify that the device and installation are genuine and not fraudulent and that the same product has not already been installed on the same device.
We retain this information for as long as the Product is installed on your device and, in some cases, for a short period afterwards if we believe your device or installation may be associated with fraudulent or otherwise malicious use of our Services.
We automatically record and process certain activities related to the Product’s usage and functionality. This allows us to keep the Product responsive, understand how it is used, and help you revert or repeat actions when needed.
We use digital media channels to market and advertise our Products and Services. When you land on our Websites as a result of clicking an advertisement, we may receive information about the source media from which you arrived at our Services, such as a referral URL and your IP address. This data is collected via tags and cookies to:
This category refers to data that we may receive from third parties in connection with the Services we provide to you. The information may be provided to those third parties by you and shared with us. This includes, for example:
When you purchase a Product, your payment and billing information is collected and processed by our payment processor. We may have access to order and billing details, but we do not have access to your full credit card number.
When you open an account or sign up for Services, you may choose to authenticate via social media or email. In such cases, we may receive certain metadata (such as tokens) and, upon your consent, access to your public profile information.
When we buy media and market our Products and Services, we may receive limited online information about visitors from third-party media owners (for example, large social platforms). This information does not personally identify you and is used only to understand how successful our campaigns are.
A cookie is a small text file placed on your device by websites you visit. Cookies are commonly used to make websites function, to enable certain features, and to provide information to website operators. Cookies can make your use of the Site and Services easier by remembering your preferences, helping with login, keeping items in your cart, and tracking your preferred country, language, and currency. They also help us understand how visitors use the Site.
Some Services and third-party tools integrated into our Site may use their own cookies to function properly. For more information about our cookies and third-party cookies, please refer to the cookie policy available on the website you visit. You can choose to block cookies in your browser, but some Services may not work properly if you do.
We use your Personal Information for the purposes described next to each data type above and, in general, for the following purposes:
In addition to the lawful bases mentioned next to each data category, we rely on the following legal bases when processing Personal Information:
If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract, we will indicate whether the information is mandatory and what may happen if you choose not to provide it. If you have questions about the legal basis on which we process your data, please contact us.
In order to provide, operate, maintain, and improve our Services and to offer additional products and features, we use third-party services. These include hosting providers, analytics services, customer support tools, payment processors, operational tools, and others. As a result, we may share Personal Information of Users with the following categories of third parties for the respective purposes:
We use third-party hosting and storage services (including cloud providers) to host our Websites and store data. These vendors may be located anywhere in the world but are required to follow applicable data protection laws and maintain strong security measures.
We use analytics services to help us understand how Users interact with our Sites and Services and to improve them based on those insights.
From time to time we use support and help-desk services to provide better and faster customer support, whether online or when you contact us directly.
When you open an account with us, we may integrate third-party authentication providers so that you can log in or sign up using their services.
When you choose to purchase one or more of our Products, we use third-party payment processing services that follow strict security standards.
We may use CRM and mailing-list services to manage and secure your Personal Information, manage subscriptions, and send notifications or service-related messages.
Some Products and Services may include third-party technologies, plugins, or widgets to enhance functionality (for example, CMS or website platforms).
Certain third-party services may collect non-identifiable information about how you interact with our Websites. This may be used to show you ads and offers, measure event performance, and provide retargeting. You can usually opt-out via settings provided by those third-party services or by following the instructions in our cookie policy.
Some business partners whose technology is integrated with ours may have access to certain Personal Information about your usage, as collected from you. Their use of that information is subject to their own privacy policies.
We may disclose Personal Information to current or future affiliated companies, parent companies, or subsidiaries to process it for the purposes described in this Policy. These companies are under common control with us. Data is not shared with unrelated third parties for their own marketing purposes.
We may share your Personal Information with third parties if we believe that such disclosure is helpful or reasonably necessary to:
If we, or any of our affiliated entities, are involved in a merger, acquisition, sale of assets, or bankruptcy event, we may transfer Personal Information and other information to the acquiring entity. In such cases, the acquiring entity will be required to respect this Policy and your rights under applicable law.
We may also share information upon your consent or in special circumstances such as fraud prevention or investigation. We may store Personal and Non-Personal Information on our own or third-party servers and may share aggregated and anonymized information with affiliates and partners for various legitimate purposes, including analytics and commercial use. Such information does not identify you directly and is used in a combined, collectively aggregated manner.
We may transfer your Information (including Personal Information) outside the country in which it is collected or in which you reside (e.g., to the United Kingdom or the United States), including to a country that may not offer the same level of protection for Personal Information as of the country in which you reside. However, in which case we make sure to place all contractual safeguards (such as verification of an adequate level of protection measures, security certificates, and other measures that help us assess the security level of a third-party service).
By providing Personal Information and using the Services, you expressly consent to the use of such information in accordance with this Privacy Policy and to the transfer of your Information to another country (including, the UK or the US).
Depending on your country of residency and on the type of your use of our Products and Services, certain rights concerning your Personal Information may be available to you. If you are a Visitor of our Sites or a User of the Services, the following rights apply to you:
In addition to the general rights outlined above, you may additionally refer to the region-specific rights related to your Personal Information.
Please note, requests to exercise your rights must be verifiable to be processed.
Please note that even if you unsubscribe from our service, we may still send you transactional emails related to purchases, downloads, confirmations, expiry notifications, bug-fix alerts, and more.
Response times for exercising your rights may vary based on residency.
We implement organizational and technical measures to protect Customers’ and Users’ privacy and to protect their Personal Information, including by using third-party services specializing in data security. We periodically review our information and data collection practices to ensure constant monitoring, we use third-party processing and serving services that implement various information security standards and certifications and we monitor and filter access to data when it comes to personnel in our organization.
Such systems and procedures reduce the risk of security breaches, but they do not provide absolute security. If you have any questions about the security of our Websites or Services, you can contact us at Support@connectprinterssetup.com.
Highlights of our general Security Policy can be found here.
The Services are not designed to attract children under the age of 16. We do not intend to collect Personal Information from anyone we know to be under 16. If we learn that we have collected Personal Information from a child under 16, we will use commercially reasonable efforts to delete that information as quickly as possible.
If you believe that we might have any such information, please contact us at Support@connectprinterssetup.com.
If you have any inquiries regarding this Privacy Policy, don’t hesitate to contact us at: Support@connectprinterssetup.com
This statement applies to Data Subjects residing in the EU, EEA, or the UK, and supplements the terms provided in the privacy statement.
Our general privacy statement was designed with the EU GDPR transparency requirements in mind. The following data subject rights will be available in addition to those described under the general statement:
Last Updated: January 11, 2023
In compliance with CCPA, CPRA, CalOPPA, this statement applies to Data Subjects residing in California, USA.
The following rights apply to California Users:
To exercise your rights, contact us at: Support@connectprinterssetup.com.
As a rule, we do not sell your personal information or share it for monetary gain. We do use advertising services of vendors such as Google, Facebook, Bing, and LinkedIn, which under California law may be considered data selling. If you wish to opt-out of this type of data selling (i.e., sharing of IP address and cookies information for targeted advertising), you can use the opt-out option available from the footer of the page labeled as “Do not sell my data.”
We may share your personal information with a third party for a business purpose, including our affiliated companies. When we do so, we enter into a contract that describes the purpose and requires the recipient to both keep the personal information confidential and not use it for any purpose except performing the contract.
| Categories | Business Purpose |
|---|---|
| All categories | Our hosting, processing, infrastructure, and security service providers in order to provide, facilitate, process, and secure the Applications, the data, and the services. |
| Internet and network data | Service providers, web platforms, analytics services, and online marketing platforms. |
| Support and customer services | Support and help desk services. |
| Customer relations management and mailing list | Manage and secure your personal information, or manage subscriptions and notifications lists. |
| Business relations | CRM and mailing list platforms. |
| Contact information | Customer support services. |
| Billing information | Payment processing. |
| Advertising and retargeting services | Displaying and serving ads and offers. |
| Affiliated companies | We may need to disclose your data with our affiliated companies, parent companies, or subsidiaries to provide our services. |
| Technology partners that are integrated into products or websites | Widgets, or features in order to enhance a product’s functionality. |
| Cookies and certain online identifiers | Marketing and advertising of the Services, analytics, Website, and Services functionality. |
| Legal proceedings or law requirements | Complying with applicable laws, regulations, legal processes, or governmental requests. |
| Merger, sale, or bankruptcy | Due diligence according to structural changes. |
| Special cases | Such as fraud prevention or investigation. |
Under the CPRA, you may exercise the following rights:
You may request us to access certain information we may hold about you in the past 12 months. You may also ask us to provide it to you in a human-readable format (subject to exemptions). If you have an account with us, you can exercise your right directly via your account or make a request to us via email at Support@connectprinterssetup.com.
Upon receipt of your verifiable request, and provided no exceptions apply, we will process the requested information. The right to access includes:
You may make such a request for access twice within a 12-month period.
You have the right to request deletion of personal information retained about you, subject to certain exceptions. If you have an account, you can exercise your rights directly via your account or make a request via email. After verification, we will delete (and direct service providers to delete) your personal information unless an exception applies.
We may deny your deletion request if retaining the information is necessary to:
You have the right to request that we correct any inaccurate personal information we collected about you.
Note: These rights apply to information we collected directly from you, not third-party sourced data.
PrintEase is not in the business of selling, renting, or disclosing personal information for third-party marketing. However, you may request opt-out by emailing: Support@connectprinterssetup.com.
To exercise your rights, you may contact us via email at Support@connectprinterssetup.com. You may also make a request through the online forms available on our website. We will require your email address or contact information to verify your identity.
We strive to respond to a verifiable consumer request within 45 days of receipt. If we require more time and meet the legal extension requirements (up to 90 days), we will notify you of the reason and the extension period in writing (electronically).
If you do not have an account with us, we will deliver our written response by email. Any disclosures we provide will only cover the 12-month period preceding the verified consumer request. Our response will also explain the reasons we cannot comply with a request, if applicable.
For data portability requests, we will choose a format that is readily usable and allows the information to be transmitted from one entity to another without hindrance.
We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If a fee is warranted, we will inform you why and provide a cost estimate before fulfilling your request.
We will not discriminate against you for exercising any of your CPRA rights. Unless permitted by the CPRA or any other law, or due to your violations, we will NOT:
Do Not Track is a privacy preference that can be configured in certain web browsers. When enabled, it signals websites that you do not want certain information about your online activities collected. Our Services currently do not respond to browser “Do Not Track” signals.
We reserve the right to amend this privacy notice at any time. When we make changes, we will notify you according to the notification method described in our Privacy Policy or as required by applicable laws.
If you have any questions about this notice, our privacy practices, your personal information, or if you wish to exercise any privacy rights, please contact us at: Support@connectprinterssetup.com.
Special Jurisdictions: Canada
Last updated: August 16, 2023
This statement complements (but does not replace) the general Privacy Policy provided by PrintEase and its affiliated companies.
This statement applies to Data Subjects residing in Canada and is designed to comply with the Personal Information Protection and Electronic Documents Act (“PIPEDA”), and the Quebec Privacy Legislation Modernization Act, known as Law 25 (“Law 25”).
These provisions apply in addition to the terms described under the general Privacy Policy and reflect the transparency, accountability, and user-rights standards required by Canadian privacy law.
Any terms defined in the Privacy Policy have the same meaning when used in this notice. Any terms we use in this notice that are not defined will have the meaning we provide in the Privacy Policy or other agreements.
As described in our Privacy Policy, the following data categories are collected about you:
For more details about the elements in each category, please refer back to our general Privacy Policy.
As a general rule, these are our data retention policies:
Subject to exemptions, we delete personal data in the following cases:
We share data with third parties as part of PrintEase’s global operations. Categories include:
Subject to certain exemptions provided by law, you may request to exercise one or more of the following rights:
For more details about each of these rights and how to exercise them, please refer back to our general Privacy Policy or contact us at Support@connectprinterssetup.com.
We make every effort to provide a high standard of protection for your personal data, including processing in compliance with our policies. Our goal is to be transparent about how we process and handle your data, and to provide you with the means to manage your privacy.